Kanban’s Service Delivery Principles

This is the second post outlining the 6 principles of The Kanban Method. This one explores the 3 Service Delivery Principles. While service delivery has been core to Kanban since 2004, the emphasis on it in our literature is recent and this text is new and still...

Kanban’s Change Management Principles

In 2016, we are extending the Kanban Principles to specifically break out Service Delivery from Change Management as two sets of three. In the first of two posts on this I lay out the 2nd Edition of The Kanban Method, Change Management Principles. Change Management...

Your KPIs Probably Aren’t! But What Are They?

This is the 2nd part of my post following Defining KPIs in Enterprise Services Planning. Running our classroom exercises with private clients this past 18 months has shown me that most businesses have KPIs which really aren’t Fitness Criteria Metrics. In other...