Your KPIs Probably Aren’t! But What Are They?

This is the 2nd part of my post following Defining KPIs in Enterprise Services Planning. Running our classroom exercises with private clients this past 18 months has shown me that most businesses have KPIs which really aren’t Fitness Criteria Metrics. In other...

Defining KPIs in Enterprise Services Planning

All KPIs should be fitness criteria metrics. All KPIs should be recognizable by your customers and addressing aspects of how they evaluate the fitness of your product or service. If your customer doesn’t recognize or care about your KPIs then they aren’t...

Market Segmentation for Enterprise Services Planning

I realized after posting my article on Fitness For Purpose Score that it isn’t reasonable to expect readers to know the background and context that stimulated it. It isn’t reasonable that I assume readers are up-to-date with speeches I’ve given ove...

Kanban Cadences

Recently, I’ve taken a new approach to teaching The Kanban Method. The new Lean Kanban “Practicing the Kanban Method” class is built around the 7 Kanban Cadences – the cyclical meetings that drive evolutionary change and “fit for...

ESP compared to Kanban Method

I’ve been giving some careful thought to why it became necessary to create the concept of Enterprise Services Planning. At the most fundamental level, ESP was necessary to provide a container for the collection of things we were teaching that were beyond kanban...