Kanban’s Service Delivery Principles

This is the second post outlining the 6 principles of The Kanban Method. This one explores the 3 Service Delivery Principles. While service delivery has been core to Kanban since 2004, the emphasis on it in our literature is recent and this text is new and still...

Kanban’s Change Management Principles

In 2016, we are extending the Kanban Principles to specifically break out Service Delivery from Change Management as two sets of three. In the first of two posts on this I lay out the 2nd Edition of The Kanban Method, Change Management Principles. Change Management...

Fitness For Purpose Score

Regular followers of my work will know that I have expressed dissatisfaction with Net Promoter Score (NPS). Steve Denning in his book Radical Management suggested NPS was “the only metric you’ll ever need.” Steve is a writer for Forbes, an investment...